Knowledge transfer & capitalisation

• By focusing on lessons learned,project managers can avoid repeating the same old mistakes. History has an eerie way [manière mystérieuse] of repeating itself.
• Although participants should feel free to criticize the process, they should never criticize other members of the team.
• Tip [astuces] : Setting up a database or repository that’s easy to access and to search provides project managers with instant access to lessons learned.